Riders Privacy Policy
Effective date: 15 Aug 2024
1. Introduction
FindChow (“we”, “us”, or “our”) is committed to protecting the privacy of our riders who use our platform (“Riders”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the FindChow Riders platform.
2. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at ridersupport@findchow.co.uk
3. How We Collect Your Information
We collect information from you in several ways when you use the FindChow Riders platform, including:
- Registration: When you sign up to become a Rider, we collect information such as your name, email address, phone number, and password.
- Device Information: We collect information about the device you use to access the platform, such as the operating system, model, and unique identifier.
- Location Data: We collect your location data to facilitate order deliveries and improve platform efficiency. This includes your current location and past locations during deliveries.
- Usage Data: We collect information about how you use the platform, such as the features you access, the pages you visit, and the time you spend on the app.
- Payment Information (Optional): If you choose to receive payments directly through the platform, we may collect your payment information, such as credit card details.
4. Information We Use and Why
We use your information for the following purposes:
- To provide you with access to the FindChow Riders platform and its functionalities.
- To process your delivery orders and payments.
- To communicate with you about your account, orders, promotions, and platform updates.
- To improve the FindChow Riders platform and user experience.
- To analyze usage trends and rider behavior.
- To comply with legal and regulatory requirements.
5. Sharing Your Information
We may share your information with the following parties:
- Third-party Service Providers: We may share your information with third-party service providers who help us operate the platform, such as payment processors, mapping services, and customer support providers.
- Restaurants: We may share your information with restaurants to facilitate order fulfillment. This information may include your name and approximate location during deliveries.
- Legal Authorities: We may share your information with law enforcement or regulatory agencies if required by law or to protect the rights or safety of others.
6. Data Transfers
Your information may be stored and processed in servers located outside your country of residence. We take steps to ensure that your information is protected with adequate safeguards, regardless of its location.
7. Retention of Your Information
We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law.
8. Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
9. Your Rights
You have certain rights regarding your personal information:
- Access: You have the right to access your personal information that we hold.
- Correction: You have the right to request correction of inaccurate or incomplete information.
- Deletion: You have the right to request deletion of your personal information, subject to certain limitations.
- Restriction: You have the right to restrict the processing of your personal information.
- Objection: You have the right to object to the processing of your personal information.
- Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at the email address provided in Section 2.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the platform.
11. Your Continued Use
By continuing to use the FindChow Riders platform after this Privacy Policy is updated, you consent to the revised terms.